September 24, 2020, 1 PM EDT

Process re-engineering in behavioral health care is complicated because the usual models of creating standardized workflows is not feasible. There are too many “uncontrollables” involved. But that doesn’t mean that you can’t make your processes more efficient and effective. In this webinar, we will discuss a model for evaluation and improvement of processes associated with service delivery.

Executive attendees will learn:

  • Identifying a process improvement model that can be used in health care delivery
  • Defining why “perfect” is the enemy of improvement
  • How to empower staff to solve one-off problems on their own

Featured Speakers

Sharon Hicks, MBA, MSW, Senior Associate, OPEN MINDS

Sharon Hicks, MBA, MSW, has more than 20 years of experience in the health and human service field. She has extensive expertise and a wide range of experience in health plan management, clinical operations management, and technology. A recognized thought leader among her peers, Ms. Hicks is a regular keynote speaker at industry conferences and association meetings, as well as an author of hundreds of articles and resources for professionals in both clinical and executive roles.

Registration is free and limited to Elite Members of the OPEN MINDS Circle. Contact us at 855-559-6827 or if you are not currently an elite member and want to join, for access to the webinars, blueprint, and more market intelligence on the specialty health and human services market.

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