What’s In A Name? Self-Determination, Self-Direction, Self-Advocacy

With all the discussion about "consumerism" in health and human services, there are many terms—old and new—floating around. We've covered the current thinking about customer service and consumer experience (see Consumer Health Care Shopping Means Knowing Your Rates & Showing Your Rates, Consumers Know What They Need. Do We?, and <a href="https://www.openminds.com/market . . .