Who We Serve

OPEN MINDS specializes in the mental health, addictions, social services, disability support, and related public health sectors of the health and human service industry.

We provide payers, provider organizations, and industry stakeholders serving consumers with complex health and human service needs with the market and management knowledge needed to improve their organizational efficiency and effectiveness.

 

The Health and Human Service Market

• Provider & Care Delivery Organizations

  Privatization, consolidation, competitive bidding, regulatory changes, budget cuts, and technology advancements are just some of the challenges and opportunities facing provider and care delivery organizations today. Never has there been a greater need for effective business process mapping, design, re-engineering, strategic planning and performance measurement in the behavioral health and social service industry. The time for identifying and implementing 'best practices' in all aspects of service delivery is now.

• Insurers & Care Management Organizations

  Regulatory changes, changes in reimbursement and budgeting, and general market trends find insurers and care management organizations in a highly competitive market space. Strategic planning, market positioning and business development are key issues to ensure growth and success in today's health and human service environment.

• Pharmaceutical, Biotech, & Neurotech Organizations

  New advances in pharmaceutical, biotech and neurotech treatments have created industry challenges in access to care, reimbursement, and general market communication and acceptance. Organizations need market research and analysis, reimbursement analysis and recommended business and marketing models to approach this new frontier in behavioral health care.

• Technology & Information Management Organizations

  The changing regulations surrounding the electronic health record combined with the opportunity for provider organizations to benefit from ARRA stimulus money is creating a highly competitive market for technology and information management firms. Market positioning and effective communication, image assessment, competitive analysis, and understanding key purchaser decision-making processes are just some of the criteria to consider to thrive in this active market.

• Venture Capital Firms & Investment Analysts

  The volatile health and human services environment has venture capitalists and investment analysts monitoring the resulting merger and acquisition opportunities in the marketplace. This activity requires the application of cutting-edge financial management models and techniques to behavioral health and social service organizations, a keen understanding of the overall marketplace and the consumers it serves.

• Consumer & Professional Advocacy Groups

  Consumer and professional advocacy groups and associations are powerful coalitions representing constituencies that must be kept abreast of marketplace trends. Such organizations require market intelligence and a forum for sharing and exchanging best practices, pearls and pitfalls related to their market sector. Networking and educational opportunities are just some of the ways these organizations best serve their membership and help them stay ahead of the curve

• Government Health & Human Service Agencies

  National, State and local governments struggle to determine case and capitation rates, conduct operational assessments and contract/purchasing evaluations, and to identify cost savings. The development of new business models and tools, product line assessments, outcome measurements and effective contract reform is essential to meet the demands of the evolving landscape.