Innovate Or Dwindle

Cover Story | Monica E. Oss, Chief Executive Officer, OPEN MINDS
When it comes to strategy, there were two books I read last year that really reshaped my thinking – Tom Friedman's book, That Used to Be Us: How America Fell Behind in the World It Invented and How We Can Come Back, and Race Against The Machine: How the Digital Revolution is Accelerating Innovation, Driving Productivity, and Irreversibly Transforming Employment and the Economy by Erik Brynjolfsson and Andrew McAfee. If I had one phrase from those two books you should remember while developing your own strategies in 2012 it is this: "the routine will be automated." When it comes to applying this concept in your own strategy, make sure that you think broadly. While there are many sizzling technologies that I love (like robots, smartphones and virtual reality), the revolutionary changes that will "automate the routine" in health and human services are far less sexy. We're in an era where the competitive advantage of most organizations (payers, care managers, and service provider organizations) will be shaped by their ability to harness new... Full Article *all members