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  The OPEN MINDS Research and Consulting team is comprised of over 70 professionals with specific research and management expertise and experience in addiction treatment, mental health and social service fields. Meet our team...

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  Strategic Management: Organizations with limited resources have little margin for error, particularly in a rapidly changing environment that requires re-evaluation of mission, vision, values, customers, programming, and funding. Learn more...

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  Financial Management: Health and human service organizations have experienced environmental changes that have directly effected their financial performance and organizational stability. Learn more...

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  Leadership & Governance: The health and human service landscape is constantly changing. Changing with it it is the role of the board of directors. Boards of for-profit, not-for-profit, and governmental agencies all find their needs for information and their responsibilities shifting. Learn more...

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  Marketing & Innovation: Privatization, consolidation, and competitive bidding of behavioral health, MR/DD, and children's services have resulted in serious threats, as well as tremendous opportunities. This rapidly changing environment demands an understanding of customers, competitors, market opportunity, and how to successfully compete. Learn more...

Information Technology System Consultation

Information technology systems are essential to the operations and management of behavioral health and social services organizations. Behavioral health and social services organizations increasingly require and rely upon practice management, managed care, accounting, human resources, and consumer assessment & outcomes software. These systems provide the infrastructure support and data required for operations, financial and strategic performance management. Information technology systems also represent a substantial investment. For health and human service organizations there are major issues and challenges to selecting, purchasing and implementing technology and information systems. These include resistance by professional staff to adopt technology applications in a clinical setting, the high cost of hardware and software, and failure to re-engineer business processes to fully benefit from technology investments.

OPEN MINDS specializes in assisting behavioral health and social services organizations to fully benefit from technology investments by defining business processes; choosing the technology applications and vendors best suited to the organization's business requirements; overcoming cultural resistance to adopting technology; re-engineering program operations and automating routine functions. Our technology & information systems consulting engagements have included:

• Management information system specification design, and development
• Conducting return on investment (ROI) analysis
• Evaluation and selection of information system vendors
• Technology-related project management
• Business-process re-engineering
• Claims and practice management system audits
• Web site design and maintenance