Two powerful forces, seemingly at odds, are sweeping through
Americas healthcare system: the accelerating implementation of
digital and information technologies (IT) and society's demand that
our personal medical information be protected from improper
disclosure. Lawmakers in Congress, the Executive Branch, and the
states are struggling to develop public policies which strike the
right balance between encouraging the use of healthcare IT and
protecting the privacy of our personal health information.
The truth is that even the most thoughtful, carefully honed
privacy policy, standing alone, will fail to prevent purposeful or
inadvertent disclosures of protected healthcare information.
Instances of digital health records being released through email or
via the Internet due to human error, or worse, are regularly
reported. Such events undermine the publics confidence not only in
the company that releases the information but in Americas private
healthcare system. Understandably, patients are increasingly
reluctant to share sensitive medical information with their
clinicians for fear their secrets will become known by family,
friends, neighbors, employers or even strangers.
The incentives to assure privacy protections have become even
sharper as medical privacy laws, including the Health Insurance
Portability and Accountability Act of 1996 (HIPAA), begin to be
enforced. The civil and criminal penalties which may be levied under
HIPAA and other federal and state laws, not to mention market
consequences, should focus the attention of health insurers,
providers, physicians, data companies and others on using strategies
to keep personal health information private. Beyond the risk of
governmentally imposed sanctions, lie platoons of trial attorneys
who are sharpening their focus on this new area of liability.
Clearly, those charged with protecting health information from
wrongful disclosure will need to implement new procedures and create
within their organizations a culture which places the highest value
in protecting their customers medical secrets. But these necessary
steps will not be sufficient. New technologies, designed to mitigate
the risk of wrongful disclosures via email or the Internet, are our
essential defense against privacy breaches, agency enforcement, and
tort litigation.