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December, 2008
MEDICARE PART D: Opportunities Exist for Improving
Information Sent to Enrollees and Scheduling the Annual Election Period
To improve the AEP, GAO recommends that CMS strengthen its evaluation of
its model materials by reviewing alternative formats to communicate plan
changes. Additionally, Congress should consider authorizing the Secretary
of Health and Human Services to amend the AEP schedule to include a
processing interval between the end of the AEP and the effective date of
new coverage. In commenting on our draft, CMS stated that it concurs with
our recommendation and will consider reviewing other ANOC formats.
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