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December 2006
 Technical Assistance Report for the State of Oregon Department of
Human Services
This report issued by the National Child Welfare Resource Center for
Organizational Improvement was conducted at the request of the
Oregon Department of Human Services (DHS) to evaluate the agency's
progress following reform efforts begun in 2004. The researchers
found that child welfare caseworkers and supervisors still feel
overwhelmed by their caseloads and the associated administrative
demands. The researchers conducted a survey of 687 Oregon DHS
employees in offices statewide.
The survey revealed that caseworkers held the following opinions:
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Administrative and documentation tasks interfered with caseworkers
and supervisors abilities to focus on consumers
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Most work was described as crisis management
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More case-carrying staff were needed
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More training was needed by both case-carrying staff and
supervisors
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