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October 30, 2008
 Dashboards,
Benchmarking & More: Real-time Information for Organizational Improvement
The description of the Pennsylvania Community Providers Association (PCPA) benchmarking initiative was the topic of a
presentation entitled,"Real-Time Information for Organizational
Improvement," given by David Doty, Ph.D., on October 30 at the 2008
Institute for Behavioral Health Informatics. Dr. Doty is the compliance
and organizational improvement director of Friendship House, a PCPA
member which provides a continuum of child welfare programs in eastern
Pennsylvania. His presentation was given during a session "Dashboards,
Benchmarking & More."
The initiative started in 2005
with the goal of establishing statewide benchmarks for Pennsylvania-based
social service organizations. The information is used by provider
organizations to improve services and organizational functioning and by PCPA to improve advocacy efforts.
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OPEN MINDS