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October 30, 2008
 Using the Balanced Scorecard to Drive
Organizational Performance
Maria E. Cristalli, chief strategy and quality officer for the Hillside
Family of Agencies spoke about Hillside's use of a Balanced Scorecard
during a presentation given October 30 at the
2008 Institute of Behavioral Health Informatics. Hillside Family of
Agencies is a non-profit organization that offers child welfare, mental
health, youth development, developmental disabilities, juvenile justice,
adoption, and special education services to children and families across
Central and Western New York, and in Prince Georges County, Maryland.
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OPEN MINDS