Consumer Service Reviews: 2006 Baseline Reviews

The findings of this pilot assessment tool entitled Consumer Service Reviews: 2006 Baseline Reviews, will enable the Indiana Family and Social Services Administration (FSSA) to determine statewide and regional strengths and weaknesses in providing services for adults and youth with mental health or substance abuse problems. FSSA sought to establish a way to measure consistency and quality of service performance so that it could assess its progress in transforming the social service system. This report is intended to serve as a baseline to measure the effects of system changes against outcomes for people served by the system.

Service performance was assessed by a consumer services review methodology developed by Human Systems and Outcomes. The methodology is based on protocols to assess the consumers' status, progress, and practice performance. The consumer services review also refers to community and statewide measures such as the percentages of people with serious mental illness or substance abuse problems in the criminal justice system to assess system level outcomes. The use of this methodology will include measurement of evidence-based practice technology. Outcomes are assessed statewide and regionally, and all service providers received a baseline review in 2006.