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September 11, 2008
 National NHS Patient Survey Programme: Survey of Users of Community
Mental Health Services
The survey included 68 NHS trusts that provide secondary mental health
services (including combined mental health and social care trusts, and
primary care trusts that provide mental health services). Secondary
mental health services provide care to people in psychiatric outpatient
clinics or through a local community mental health team.
Over 14,000 service users took part in the 2008 survey, which is a
response rate of 35%. The results of the survey offer a valuable insight
into the experiences of service users, and can be used to improve the
quality of the care they receive.
Although service users aged 16 and above were included in the sample for
the survey, only those aged 16 to 65 are included in the briefing note,
the national spreadsheets and the benchmark reports, in order to enable a
fair comparison of the results with those from previous years.
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OPEN MINDS