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August 2004
 2003 Health
Care Helpline Report
Staff of the Health Care
Helpline of the Attorney General's Health Care Bureau (HCB)
handled 7,745 cases between July 1, 2002 and June 30, 2003, an
increase of 30% in the number of cases handled in the previous
twelve month period. Of these 7,745 cases, 2,578 were consumer
complaints resolved by Helpline staff and 4,508 were consumer
inquiries to which Helpline intake staff responded by providing
information or referrals to other agencies. Complaints from
providers accounted for the remaining 659 cases.
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