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April 2004
 Assisted Living:
Examples of State Efforts to Improve Consumer Protections
Assisted living
facilities provide help with activities of daily living in a
residential setting for individuals who cannot live independently
but do not require 24-hour skilled nursing care. In 2002, over
36,000 assisted living facilities served approximately 900,000
residents. The states establish and enforce licensing standards
for these institutions. Because states have taken widely differing
approaches to regulating and supporting assisted living, they can
potentially learn from each other's experiences as they consider
changes to their own policies. GAO was asked to review challenges
faced by consumers and providers of assisted living and seek out
notable state initiatives addressing those challenges in three
selected areas: (1) disclosure of full and accurate information to
consumers, (2) state assistance to providers to meet licensing
requirements, and (3) procedures for addressing residents'
complaints.
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