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March 24, 2009
 Social Security Administration: Further Actions Needed to Address Disability Claims and Service Delivery Challenges
The House of Representatives' Subcommittees on Income Security and Family Support, and on Social Security,
and the House Committee on Ways and Means, asked the Government Accountability Office to address:
This testimony is based primarily on reports assessing trends in disability claims processing and backlogs, steps SSA is taking to reduce the backlog, and other challenges SSA faces in meeting future service delivery needs. Certain information was updated to reflect recent legislative changes.
In fiscal year 2006, SSA made about 3.7 million disability claims decisions, while over a million were awaiting a decision. Further, SSA has faced staffing challenges and difficulties managing its workloads at its network of approximately 1,300 field offices, where millions of people go to apply for disability and retirement benefits, to obtain Social Security cards, and for a host of other services.
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OPEN MINDS