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March 13, 2009
 The Four-Step Model for Metrics-Based Management:
Improving the Bottom Line with Better Use of Data
Presented By Joseph P. Naughton-Travers, Ed.M.,
Senior Associate, OPEN MINDS,
at the 2009 OPEN MINDS
Best Management Practices Institute. Most organizations have the data they need to
support metrics-based management in their current information systems -
but they don't know how to organize the information. There are four
cornerstones of data that management need in order to drive innovation,
enhance care
quality, and improve operational performance.
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Routine Management Reports - These provide the
foundation of information for daily operations.
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Key Performance Indicators - These, linked to an organization's strategic and operational plans, ensure progress towards
strategic initiatives.
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Benchmarking and Performance Targets - These
drive performance and innovation by continually challenging an
organization to improve quality and operations.
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Management Dashboards - This is the "in-your-face" daily data that managers get to keep them abreast of key
issues and routine operations.
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OPEN MINDS