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February 8, 2008
 Assessing & Improving Staff
Productivity: A Model for Addressing Performance Issues
Presentation by M.
Colleen Elmer, M.B.A., M.S.W., LCSW, executive vice president
and senior associate of OPEN MINDS from The 2008 Best
Management Practices Institute, held on February 7 & 8, 2008
in Fort Lauderdale, Florida.
Productivity is a big issue in an era
of declining rates and rising salaries and benefit costs. How
do you measure productivity? Can you manage productivity
standards and should you compensate based on productivity?
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Defining Productivity and
Production Benchmarks
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Measuring Productivity: Steps in
the Process & Models
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Using Productivity Measures in the
Supervision Process
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The Question of Production-Based
Compensation
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OPEN MINDS