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February, 2006
Integrated Case Management: A User's Guide
The Ministry of Children and Family Development is committed to
integrated case management as a tool to support efforts to achieve better
outcomes for our clients. Integrated case management puts clients at the
centre of the plan and gives them an active voice in shaping services
that will support them in directing their own lives, now and in the
future.
The purpose of this users guide is to support all partners to work
together with a shared commitment to the process and to improved outcomes
for clients. The guide outlines principles and practices for integrated
case management and provides direction for the process of integrated case
management. Appendix A provides a glossary so that all participants in
integrated case management will understand the same terminology.

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