Questions
- I forgot my username or password.
- I cannot log-in with my username and password.
- What is the difference between "RFP HotLine" membership, "Premium" membership, and "Basic" membership?
- What level access do I have to the OPEN MINDS information?
- What are the prices for membership?
- How can I search for a specific article or resource?
- I cannot view an article when I click on it.
- I cannot view the emails sent from OPEN MINDS.
- How do I submit topics of interest that OPEN MINDS may want to cover?
- How do I register as a member?
- How do I register for an event?
- Are there group discounts for membership?
- What happens when my "Premium" or "RFP HotLine" membership expires?
- Can I transfer my subscription to another person?
- Can I receive a refund if I have to cancel an OPEN MINDS subscription before the scheduled end date?
- I do not want to receive any further emails from OPEN MINDS, or I want to cancel my account.
Do you have a question that is not covered in this section? Contact the OPEN MINDS Customer Service Team, use the live chat feature below, or call our office toll-free at 877-350-6463!
Answers
Your username is your e-mail address. If you do not remember your password, visit the Password Recovery Page, and follow the instructions. Account information will be e-mailed to you shortly.
Your username and password are case-sensitive. You must enter it exactly as you did when you registered. If you still can not log-in, or view a desired article, please email OPEN MINDS Customer Service Team, and we will contact you momentarily.
"Basic" membership is free. Members have access to OPEN MINDS web site and receive OPEN MINDS Circle e-mails, but are only able to view the articles and resources marked 'all members'. This membership provides access to about 5% of the 30,000+ articles and resources available on our web site.
"Premium" (paid) membership is the most common type of OPEN MINDS Circle membership. Members have complete access to OPEN MINDS web site, receive OPEN MINDS Circle e-mails, and are able to view all of the articles and resources marked 'all members' or 'premium members'. This membership provides access to 100% of the 30,000+ articles and resources available on our web site.
"RFP HotLine" membership is the highest level of membership available. These members receive all of the benefits of "Premium" membership, as well as a subscription to the "RFP HotLine" - our daily e-mail notification service that tracks all contract/grant opportunities in the health and human service field. With over 15,000 RFPs reported to subscribers in 2010, this membership has become extremely popular to business development teams around the country.
If you are not sure whether you have a "Basic", "Premium", or "RFP HotLine" membership, visit the Circle Member Account Page, and review your account. If you continually are denied access when logging in to view "Premium" articles, you most likely are a "Basic" member.
Prices are based on the of level of membership you wish to purchase and how many people from your organization want to participate. Please visit the Product Overview page for more information and specific pricing.
Visit the Industry Resource Library or use the search bar located on the top of many of our web pages.
If you cannot view an article after logging in, then this article is most likely marked as "Premium" information and is for our paying members only. If you believe you are a "Premium" member, and you still cannot view the article, please contact the OPEN MINDS Customer Service Team.
I do not receive or cannot view the emails sent from OPEN MINDS.
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If you receive our e-mails but they appear blank or unformatted, make sure your e-mail settings are set to allow 'html' based e-mails. If your email settings are set for 'text' emails, our images, formatting, and content may not appear correctly.
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If you do not receive our emails at all, this is probably an issue with your orgnaization's e-mail security/spam filter settings. To solve this, please contact your IT team and have them 'white list' our email provider, Constant Constant. The information they will need to do this can be found below:
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Envelope from:" domains:
@in.constantcontact.com
@in.confirmedcc.com
Sending IPs:
All mail from Constant Contact is sent from:
IP Range: 208.75.123.0 - 208.75.123.255
CIDR: 208.75.123.0/24
Network/Netmask: 208.75.123.0 255.255.255.0
Specific IPs sending from this range:
208.75.123.1 coi001.confirmedcc.com
208.75.123.2 coi002.confirmedcc.com
208.75.123.3 coi003.confirmedcc.com
208.75.123.103 coi103.confirmedcc.com
208.75.123.130 ccm22.constantcontact.com
208.75.123.131 ccm23.constantcontact.com
208.75.123.132 ccm24.constantcontact.com
208.75.123.133 ccm25.constantcontact.com
208.75.123.161 ccm26.constantcontact.com
208.75.123.162 ccm27.constantcontact.com
208.75.123.225 ccm29.constantcontact.com
208.75.123.226 ccm30.constantcontact.com
208.75.123.227 ccm31.constantcontact.com
208.75.123.228 ccm32.constantcontact.com
208.75.123.193 ccm33.constantcontact.com
208.75.123.194 ccm34.constantcontact.com
208.75.123.195 ccm35.constantcontact.com
208.75.123.196 ccm36.constantcontact.com
208.75.123.250 ccm37.constantcontact.com
208.75.123.163 ccm38.constantcontact.com
208.75.123.164 ccm39.constantcontact.com
208.75.123.134 ccm134.constantcontact.com
208.75.123.135 ccm135.constantcontact.com
208.75.123.165 ccm165.constantcontact.com
208.75.123.166 ccm166.constantcontact.com
208.75.123.197 ccm197.constantcontact.com
208.75.123.198 ccm198.constantcontact.com
208.75.123.200 ccm200.constantcontact.com
208.75.123.201 ccm201.constantcontact.com
208.75.123.202 ccm202.constantcontact.com
208.75.123.245 mail245.nutshellmail.com -
If you continue to have problems after this process, or if you need assistance with this process, please contact the OPEN MINDS Customer Service Team.
How do I submit topics of interest that OPEN MINDS may want to cover?
Reader tips and news submitted to OPEN MINDS will be reviewed on a weekly basis. You will be contacted by our OPEN MINDS Weekly News Wire team if your content is of interest.
To register as an OPEN MINDS Circle member, please visit the free member sign-up page. After you register as a "Basic" (free) member, you can upgrade your account on the Product Overview page. If you wish to sign up or upgrade over the phone, call our office toll-free at 877-350-6463.
To register for an OPEN MINDS event on-line, you must be an OPEN MINDS Circle member. Registration is available on each event's unique web site. If you are not an OPEN MINDS Circle member, or you would rather register by phone, please call 877-350-6463.
There are many different types of group discounts available for OPEN MINDS Circle membership, as well as event registration. These discounts are based on the number of individuals within your organization that are purchasing memberships or registrations. Please call 877-350-6463 for more information and specific pricing.
What happens when my "Premium" or "RFP HotLine" membership expires?
When your expiration date nears, OPEN MINDS will send you renewal e-mails. If phone information is available, renewal calls may also be made. If you choose not to renew, your membership account will be set back to the "Basic" status, which will give you limited access to our material.
Yes. The transfer request should come from the original subscriber. If the original subscriber is no longer employed within your organization, please contact the OPEN MINDS Customer Service Team..
Can I receive a refund if I have to cancel an OPEN MINDS subscription before the scheduled end date?
With respect to the cancellation of a “Premium” or “RFP HotLine” subscription, the subscriber (or subscriber organization) will not receive a refund under any circumstance, however, the subscriber (or the organization of the subscriber) will continue to have access to the purchased services for the remainder of the current subscription.
Please contact the OPEN MINDS Customer Service Team. You will be added to our 'Do Not E-mail' list within 24 hours.