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Enhancing Your Customer Service Skills:
A Guide for Staff on the Front-Line
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Thursday, October 16, 2008
3:00 PM - 5:00 PM E.S.T.
Presented by: Dan
Aune
Registration Fee: $75
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Description:
In an era of consumer direction, consumer recovery, consumer choice, and consumer
satisfaction, improving your customer service skills is more critical than ever. In this interactive on-line
seminar, you will review the standard methods to deal with and diffuse customer complaints and develop a
working knowledge of the listening skills designed to improve customer satisfaction results.
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Delivering Quality Customer Service
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How to Change Customer Problems Into Opportunities
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A Few Words About Stress – "Stressed for Success"
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Register for Live & On-Line Presentation:
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Individual Registration - $75
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One login to the public portal via Internet connection & participation by phone.
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Organizational Registration - $600
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One login to the public portal via one Internet connection & projection of presentation for
multiple participants who can
participate via speakerphone.
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Participants of OPEN MINDS Live & On-Line webinars can sign up for
CME & CEU credits through Netsmart University for $20 per webinar.
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Can't attend? Convenient presentation copies are available after the event.
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OPEN MINDS Encore - $40
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Interested in attending an OPEN MINDS Live and On-line webinar, but it doesn't fit into
your schedule? With OPEN MINDS Encore, you can view the webinars at your convenience 24-hours a day, 7
days a week. OPEN MINDS Encore is an asynchronous replica of the webinar, using the actual recorded audio
from the presentation synced with the visual presentation utilized by the instructor. It is the next-best thing to attending
live!
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Chartbook - $35
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Whether you attend the OPEN MINDS Live and On-line webinar or purchase an
OPEN MINDS Encore addition, be sure to purchase the webinar chartbook. Each webinar is packed with powerful
information you will be able to implement in your organization. Take away the information in an easy-to-view PDF of the
presentation slides that can be used in the weeks and months following the webinar.
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Group Registration Options:
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Annual Subscription: Three Participants - $3,600
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More information
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Access to a year's worth of OPEN MINDS Live & On-Line public webinars (2 per
month) with one login to the public portal via one Internet connection & projection of presentation for up to 3
participants who can participate via speakerphone. Subscription also includes access to OPEN MINDS
Encore.
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Annual Subscription: Unlimited Participants - $7,200
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More
information
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Access to a year's worth of OPEN MINDS Live & On-Line public webinars (2 per
month) with one login to the public portal via one Internet connection & projection of presentation for multiple
participants who can participate via speakerphone. Subscription also includes access to OPEN MINDS
Encore.
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Private Webinar - $3,000
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More
information
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Need training now? Sign up for a private three-hour organizational webinar. One login to the
private portal via one Internet connection & projection of presentation for multiple participants who can participate via
speakerphone.
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OPEN MINDS Live & On-Line is available through Netsmart University and powered
by ContinuedLearning. This series of on-line management seminars address cutting edge management topics in the
health & human service field. Participants can earn continuing education credits through ContinuedLearning.
Webinars are also certified for the Shippensburg University of Pennsylvania Certificate in Health Care and Human
Services Management and credentials for the American College of Addiction Treatment Administrators (ACATA). For
most disciplines, CME & CEU credits are available from Netsmart University for an additional charge.
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