Description:
Decisions about new service line
offerings are critical to successful planning – and the future of any
organization. In this seminar, you will learn how to create a service line
model, and use service line metrics for portfolio mapping. Next, we’ll
look at when and how to re-formulate your services. For making strategic
decisions regarding new service line development, steps and tools for
assessing and managing new service line viability will be covered. And,
we’ll address the “bottom line” with a session on how to use target
costing and zero-based budgeting in service line planning.
Contact Hours: 6.0
What you will learn:
- Creating a service line model and using service
line metrics for portfolio mapping
- Evaluating the range of potential service line
options
- Developing a structured process for service
line decision-making
- Designing and developing a new service,
checklists and blueprints
- Using target costing and zero-based budgeting
in service line planning
Who should attend?
- Chief executive officers
- Executive directors
- Program managers
- Clinical executives
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Event Agenda
Registration 8:00 AM
Session 1
Service Lines Organization as
the Backbone of Strategic Planning
- Steps in developing an externally-focused,
resource-based approach to strategic planning
- Creating your organization’s service line model
- Using service line metrics for portfolio
mapping
Session 2
Making Decisions on New
Service Offerings: When and How to Reformulate Your Services
- Understanding the range of options for service
line enhancement – reformulation, extension, diversification, and more
- Evaluating the range of potential service line
offerings – what you need to know
- A structured process for service line
decision-making
Session 3
Steps and Tools for New
Service Line Development: Service Line Development Checklists and
Service Blueprints
- Developing a plan for designing and developing
a new service
- Anticipating challenges in new services using
service blueprints
- Staffing up for program development – a review
of the options
Session 4
Using Target Costing and Zero-Based
Budgeting to Evaluate Your New Service Line Plans
- Defining target costing and zero-based
budgeting
- Understanding how to use target costing and
zero-based budgeting in service line planning
- A service line development case study on target
costing
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