Description:
How much should my organization invest in technology? How do I link technology
planning with other strategic decisions? And, how do I tell if my investment is working? Managers often find
themselves in a situation where their training, experience, and education have not prepared them e.g. managing
the use of technology. After employee expense, information technology (IT) may represent the largest
component of your budget, yet may be the least understood organizational resource. The strategic questions to
ask are: (1) How much is enough? (2) When I get there, how will I know it? This seminar gives you a strategic
framework for understanding technology benchmarks in the industry, discusses best technology practices, and
gives you practical tools to put you back in charge of your technology strategy.
Contact Hours: 6.0
What you will learn:
- Assess your technology's functionality
- Acquire models for linking your strategic plan to your technology plan
- Understand the current state of technology applications in health and human services
- Compare benchmarks for IT spending, staffing, and productivity
- Use ROI analysis and decision tools for investment in technology
Who should attend?
- Chief executive officers
- Executive directors
- Chief financial officers
- Financial managers
- Chief information officers and their staff
- Technology consultants serving behavioral health and social service organizations
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Event Agenda
Registration 8:00 AM
Session 1
Steps in Building a Technologically Superior Organization
- Evaluating Your Strategic Technology Needs
- Identifying What Technology You Need
- Using Process Mapping to Understand the Organizational & Economic Implications of Technology
- Using Performance Criteria to Forge the Organizational Link Between Technology & Strategy
- An Overview of Available Technology & Technology Vendors
Session 2
Where Does Your Organization Stand, Technologically Speaking?
- Assessing Your Organization's Technology Infrastructure: The OPEN MINDS Technology
Assessment
- Enterprise Solution - What Is It? How Much Do You Need? How to Increase Probability of Success
- The Human Perspective in Technology Adoption
Session 3
Case Study: High Tech Doesn't Mean High Anxiety
- Happy Ending: Our Software Paid for Itself…and Increased the Quality of Care
- How We Did It
- Internal Assessment, Work Flow, and Goal Setting
- Raise Your Expectations, Demand Internal Change
- The Cost of Ignoring Health & Human Services Funding/Care
- Buy What You Need, Not What's Usually for Sale
Session 4
Performance Management for Technology Investments: Predicting & Measuring ROI
- ROI Analysis as a Model for Assessing the Financial Affects of Technology Investments
- Technology ROI Examples
- Keys to Assuring Successful Returns on Your Technology Investments
- Monitoring Technology ROI
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