Description:

Managers in the field are being asked to do the impossible: provide more services with fewer resources than before, in an increasingly complex environment. The name of the game is change and it has become the standard operating state for many in the health and social service field. So how do you achieve success in this dynamic state? The answer lies in your ability to supervise and motivate others during times of change. Whether you’re a recently promoted supervisor, a senior leader, or an experienced manager, this one-day seminar offers you the ability to identify strategies for managing change through others as well as managing performance for optimal results.

Contact Hours: 6.0

What you will learn:

• Develop a model for managing change effectively within your team
• Identify key legal issues that all supervisors need to understand when managing people
• Identify key competencies for supervisors and create action plans to improve skills
• Identify best practices for decision-making
• Identify the importance of mentoring employees for peak performance
• Develop skills to provide feedback to employees
• Identify how competencies change as you move from the supervisory level all the way to senior leader
• Identify strategies for helping you manage your manager's expectations

Who should attend?

• Managers or leaders who wish to refine and enhance their skills in managing people
• Managers recently promoted from supervisor
• Senior leaders recently promoted from manager

Event Agenda

Registration 8:00 AM

Session 1

Managing Change Through Others

• Drivers of Change in Organizational Planning
• Understanding Your Role as a Manager in the Change Process
• An Eight-Step Model for Managing Change in Your Organization

Session 2

Managing Managers: Helping Supervisors Achieve Excellent Performance

• Key Responsibilities & Skills for Supervisors & Those Who Manage Them
• What Really Works in Managing Managers
• Mistakes Supervisors Make During Job Interviews

Session 3

Managing for Peak Performance

• The New Loyalty: Improving Performance by Enhancing Employee Engagement
• Motivating Employees to Go Above & Beyond
• Why New Managers Don’t Get It

Session 4

Managing Your Manager’s Expectations

• Assessing a Manager’s Performance: What to Ask About Yourself & Those You Manage
• Managing Up as Well as Down: Tips for Managing Your Boss
• How to Prepare & Energize Yourself (& Your Colleagues) in a Changing Environment

Event Dates