Institute Agenda
Day One:
May 20, 2010
8:30 am - 9:00 am:
Registration Check-in/Coffee &
Tea
9:00 am 10:00 am:
Opening
Plenary Address
A Strategic Reality Check: Is
Your Strategic Plan Prepared for An Economic Downturn?
An economic downturn is an
opportunity to build fiscal solvency. This strategic
check-up will give your organization diagnostic tools
for achieving and maintaining viability. In these
challenging economic times you want to maintain a tight
focus on both generating revenue, and controlling
expenses, without sacrificing the future of your
organization. Join Monica Oss, founder and chief
executive officer of OPEN MINDS as she welcomes
you to the institute and discusses short-and-long-term
strategies for achieving and maintaining profitability.
10:00 am 11:30 am:
Plenary Address
Key Trends in the Behavioral Health and Social Service Field Driving Revenue & Margins - Now & In the Future
When it comes to the
financing and delivery of behavioral health and social
services, we are in the midst of a perfect storm. On
the one hand, cost pressures and financing policy are
pushing integration and risk-based contracting. On the
other, a flood of new technologies from wireless data
collection tools to personal health records to neurotech
treatments are entering the market. Combined with
changing payer contracting models, these new
technologies can represent a threat or an opportunity
depending on whether or not you have the right people
and the right infrastructure. Join OPEN MINDS
chief executive officer, Monica E. Oss for a look at
these key trends and the implications for organizational
revenue and margins.
11:30 am 1:00 pm:
Break
Lunch On Your Own
1:00 pm 2:30 pm:
Strategic Management: Making Strategic Planning a
Reality
Strategic Planning: A
Structured Approach to Deploying Resources to Achieve
Your Organizational Objectives
If you don't know where
your business is going, any road will get you there. Are
you willing to take the risk that you wind up on the
wrong road? This session will provide you with a
strategic planning "roadmap" that outlines the steps to
successful strategic planning and implementation.
Participants will also be introduced to a structured
approach for linking strategy to operation within their
own organizations.
2:45 pm 4:15 pm:
Strategic Management: Making Strategic Planning a Reality
Strategic Revenue
Diversification: What are the Options and How Do You
Decide What Options to Pursue?
Many behavioral health and
social service organizations are struggling with their
payer mix, either due to concerns about being too
reliant on one payer source, or wanting to achieve a
financially healthy balance between those payer sources
that cover the cost of care with those that do not. The
unfortunate reality is that for a large number of
organizations, efforts to diversify payer sources and
develop new programs with a positive margin are not
successful. Your decision-making process about revenue
diversification should be completely grounded in your
strategy. An effective strategic plan should address
your overall organizational mission, vision, and
positioning; which markets and customers to pursue; what
service lines to offer; and the revenue and return
needed for each service line.
4:15 pm 5:45 pm:
Executive Networking Reception
Day Two:
May 21, 2010
7:00 am 8:00 am:
Continental Breakfast
8:00 am 9:30 am:
Strategic Management: Making Strategic Planning a Reality
Getting More From Your Current
Contracts & Clients - Revenue Maximization Strategies
Focused on Improved Billing & Collections
In today's behavioral
health and social service market, most provider
organizations are struggling with both how to decrease
expenses and to increase the financial resources that
are available for program development and service
delivery. One often overlooked way to accomplish this is
to improve the collection rate for the services that are
rendered. It is not uncommon for organizations in our
field to have collection rates of only 80% (effectively
a bad debt ratio of 20%), meaning that an organization
with $1 million in annual revenues is losing $200,000 to
bad debt expenses. Even a small improvement in back
office collections can have a positive financial impact.
In this session, we will guide you to better accounts
receivable (A/R) practices by looking at several areas
key to successful collection.
9:45 am 11:15 am:
Plenary Presentation
How to Link Your Technology
Plan to Your Strategic Plan: Using Technology to Solve
Your Strategic Management Challenges
Technology is too
strategic to leave it to the techies. Technology
planning needs to be an integral part of your strategic
planning (and budgeting) process. This session provides
an overview of the strategic planning process and where
technology fits. We will lead
you through the steps in the technology planning process
and wrap up the session with some case examples of
technology planning.
11:15 am 12:30 pm:
Break
Lunch On Your Own
12:30 pm 2:00 pm:
Plenary Presentation
Metrics-Based Management: Using Data to Enhance Operations and Track the Progress of Your Strategic Plan
The role of leaders is to
facilitate change. But too often change initiatives are
not anchored in organizational performance data and
are often doomed to fail. If used correctly, measurement
data can help an executive team better lead its
organization and can help direct the organization toward
positive change. Most organizations have the data they
need to support metrics-based management in their
current information systems but they don't know how to
organize the information. During this presentation, you
will be introduced to the benefits of management metrics
and how to obtain them from your current system.
2:00 pm 3:00 pm:
Closing Plenary Address
New Revenue Showcase: 31 New
Revenue-Generating Opportunities - In Only 60 Minutes
You wont want to miss
this fast-paced closing session featuring the best
revenue-generating ideas, gathered by the OPEN MINDS
team, over the past year. Many behavioral health and
social service organizations are grappling with how best
to meet the needs of their clients and consumers while
also facing the ever-present challenges of fiscal
responsibility. Learn how to adjust your strategy and
diversify your revenue sources with 31 ideas in an hour!
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